Refund policy

Refund & Return Policy

At Kaizen Living Design, we want you to be completely satisfied with your purchase. If you are not, you may request a return under the terms below.

Return Window

You may request a return within 14 days from the date of receipt of your order.

Return Conditions

To be eligible for a return:

• Items must be unused, undamaged, and in their original condition.
• The original carton/packaging must be intact and not ripped or torn.
• All original documentation, labels, and certificates must be included.

We reserve the right to refuse returns that do not meet these conditions.

Return Costs

• Non-defective items: Return shipping costs are the customer’s responsibility. The original shipping cost from your purchase will not be refunded.
• Defective or incorrect items: Kaizen Living Design will cover the return shipping cost in these cases.

Gift Returns

If you received an item as a gift, we cannot process a return directly with you. The original purchaser must contact us to arrange the return.

How to Request a Return 

To initiate a return, email hello@kaizenlivingdesign.com with:

• Your order number
• The item(s) you wish to return
• The reason for the return

We will provide the return address and instructions.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be processed to the original payment method within 7–10 business days.
• Refund will be made using the same payment method used for the original purchase.
• Refunds cover the item price only and exclude original shipping fees unless the return is due to an error on our part (e.g., wrong item sent or defective product)